Questions, answered.

Black&Tan Labs is an AI implementation studio. We design, build, and maintain practical, fixed-scope AI automations for small and mid-sized businesses, things like always-on customer support, lead capture, document processing, internal knowledge assistants, and marketing content.

Pricing is per automation: $500 per automation each month, with a two-automation minimum, plus a one-time setup fee of $10,000 to design and build your automations. There are no tiers and no long-term contracts. Every engagement starts with a free 30-minute discovery call.

An automation is a single end-to-end job we build and run for you, for example an AI customer-support agent, a lead-capture and follow-up flow, or a document-processing pipeline. Each automation is $500 per month to run and maintain, and most clients start with two.

Every engagement includes discovery and scoping, a custom build shipped to production, ongoing care and improvement, direct access to the team that built it, and a fixed scope with a clear timeline. The monthly fee covers running, monitoring, and improving each automation.

Most first automations go from discovery to a working build in production within a few weeks. Timelines are fixed and agreed up front during scoping, so you always know what you are getting and when.

Common projects include 24/7 customer support across your site, inbox, and DMs; lead capture that qualifies and follows up instantly; document processing for invoices, forms, and contracts; an internal knowledge copilot trained on your own docs and tools; and a marketing engine that drafts posts, newsletters, and SEO pages in your voice.

We work with small and mid-sized businesses that want practical AI built around how they actually operate. You do not need technical staff. The team that scopes your project is the same team that builds and supports it.

Yes. What we build is yours, documented from day one so your team understands it and is never locked in. We design automations to be owned and operated by the people using them.

Unlike generic SaaS, every automation is built around your specific workflows and data. Unlike a typical agency, there are no account managers or handoffs, the people who scope your project build it, ship it to production, and keep improving it. Pricing is fixed and transparent rather than open-ended.

We are vendor-neutral and choose the best-fit models and tools for each job, including the latest frontier models, rather than locking you into one provider. The right stack is chosen during scoping based on accuracy, cost, and privacy needs.

Black&Tan Labs is based in Chicago and Brooklyn and works remotely with clients across the United States.

Start with a free 30-minute discovery call. There is no pitch, just a conversation about where AI could help. If it is a fit, we scope the work, agree on a fixed timeline, and build.